Covid-19 Policies

Coronavirus (Covid-19) specific information

We are open for business and are operating within Government guidelines with your safety and the safety of our staff as our priority. We have adapted our procedures and practices in-line with guidelines. Some of our activities may be run slightly differently however we will still be delivering the highest quality experience. 

Whats changed:​

  • Extra time is planned in to allow for additional verbal briefings and demonstrations which may be needed so that we can maintain social distance.

  • Our venues and the time we use them are carefully considered to try and avoid honey pots at peak times.

  • Our kit is cleaned according to manufacturers guidelines and/or kept out of service for 72 hours after each use. 

  • Our instructors are following recommended hygiene practice as advised within government guidelines.

  • Hand sanitizer is available for use throughout sessions and where possible we are using venues with toilet and washing facilities. We advise you bring along your own hand sanitizer too. 

 

Please note that although we have information about the nearest public facilities to our venues and hand sanitizer for your use, we will not be responsible for, or advise you on any Coronavirus (Covid-19) hygiene. It is your responsibility and choice to do what is appropriate during the activity. Guidance on Coronavirus (Covid-19) can be found on the government website gov.uk/coronavirus

We will ensure we meet the requirements of our Insurers and follow advice from our Professional Associations and National Governing Bodies.

Activities will require a pragmatic and mutually agreed approach between clients and instructors. Some objectives may not be feasible. The dynamic nature of being in the mountains, crags, rivers and our other working environments means that there may be occasions when ideal Covid-19 secure practice (in, for example, social distancing) cannot be maintained e.g. to deal with an immediate safety concern that takes priority. 

What we provide:

  • Clear information at each stage of the booking.

  • A thorough approach to both our clients and our staff regarding current guidelines.

  • Masks will be available to our staff should they decide they are required, we do not provide either masks or gloves for clients. We ask that you bring a face covering to wear in case it is required.

  • Surgical masks and disposable gloves will be available for use in the event of an emergency in our first aid kits.

What happens if circumstances change due to Coronavirus (Covid-19):

In the event we are forced to cancel your activity at short notice for Coronavirus related reasons we are offering the choice of a voucher to postpone the activity or if you prefer a full refund.

We ask clients to agree to the following:

1. To follow relevant home nation Government guidance on Coronavirus (Covid-19), specifically that you will not travel to nor attend guiding/instruction with Genuine Adventures if you should be self-isolating according to national guidelines. Guidance on the specific symptoms and self-isolation measures are clearly available on the relevant home nations website. 

2. To be asked to answer the following questions with the word ‘Yes’ or ‘No’ immediately prior to your course: 

Now, or at any time in the last 14 days: 

  • Do you have/have you had a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)?

  • Do you have a/have you had a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)? 

  • Do you have or have you had a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal? 

  • Are any of your household symptomatic of COVID-19 or have any of them been? 

  • Are any of your household self-isolating or have any of them been?  • To the best of your knowledge have you been in close contact with anyone else who is symptomatic of COVID-19? 

 

3. To answer the following:

  • Do you accept that your participation in the booked activity may increase your risk of exposure to infection with the virus relative to no-participation? 

  • Do you agree to inform your Instructor should you develop any symptoms consistent with COVID-19 any time within 14 days of the end of the activity? The Instructor undertakes to do the same. 

If you have any questions regarding Covid-19 and/or any of our procedures please don't hesitate to get in touch with us.